Scope of application

These general terms and conditions apply to all orders placed by customers resident in Switzerland or the Principality of Liechtenstein via the online shop of:

Active Paws GmbH
Rislen 493
9512 Rossrüti
Tel.: 071 911 21 21

Offer and conclusion of contract

By clicking the button [Order], the customer places a binding order for the products listed on the order page.

 In the case of payment in advance, the purchase contract is concluded upon confirmation of receipt of the advance payment by the seller.

Right of return

Customers have the right to return the goods in their original packaging for 14 days after delivery of the goods. The right of return is exercised by returning the goods; a statement of reasons is not required, but is helpful for the improvement of the service.

The consumer bears the costs for the return.

After receipt of the goods, any purchase price already paid will be refunded to the consumer immediately.

The right of return is excluded for the following products:

  • articles from special promotions e.g. sale, special sales
  • opened products
  • Items with the note "this item cannot be returned"
  • Products that have been specially ordered from our suppliers for the customer

Prices and shipping costs

The prices stated on the product page include the statutory value-added tax and other price components and are in Swiss francs (CHF).

In addition to the prices stated, shipping costs may be incurred depending on the delivery address, quantity of goods and item. The exact shipping costs are displayed to the customer in the order process. No further costs are incurred for deliveries within Switzerland.

Delivery conditions

Delivery is only made to delivery addresses within Switzerland and the Principality of Liechtenstein within 5 working days.

If not all ordered products are in stock, the seller is entitled to make partial deliveries. The customer shall not incur any additional costs due to partial deliveries.

Terms of payment

Payment shall be made in advance, by credit card or by Twint. If the goods are collected, the payment methods cash and debit card are also available.

If the payment method prepayment is selected, the Seller shall provide its bank details in the order confirmation. The invoice amount shall be transferred to the Seller's account within 7 days.

If payment is made by credit card, the customer's account will be debited upon completion of the order unless otherwise agreed.

Retention of title

The goods shall remain the property of the Vendor until payment has been made in full. Before the transfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without the consent of the seller.


The Seller shall provide warranty by remedying defects. This shall be done, at its discretion, by subsequent performance, i.e. elimination of a defect (rectification) or delivery of a defect-free item (replacement).


For reasons of environmental protection and to reduce costs, we endeavour to use used shipping material.


The seller excludes liability for slightly negligent breaches of contract. The same applies to breaches of contract by auxiliary persons and substitutes.

Final provisions

Should any provision of these General Terms and Conditions of Business be ineffective, the remainder of the contract shall remain ineffective. The relevant statutory provisions shall apply in place of the invalid provision.